1. Overview
Welcome to Taya9, the online gaming platform designed for Filipino players who want a safe, enjoyable, and fair gaming experience. This Privacy Policy explains how Taya9 (taya9.best) collects, uses, stores, and protects the personal information you share with us when you use our website, games, and services.
By creating an account, logging in, or simply browsing the Taya9 platform, you agree to the terms set out in this Privacy Policy. If you don't agree with any part of this policy, we kindly ask that you stop using our services. We want to be upfront with you — walang tinatago — so please read this document carefully.
Taya9 is committed to complying with the Republic Act No. 10173, also known as the Data Privacy Act of 2012(DPA), along with its Implementing Rules and Regulations. We work closely with the National Privacy Commission (NPC) of the Philippines to make sure your data rights are always respected.
2. Information We Collect
When you register and use Taya9, we collect different types of information depending on how you interact with our platform. Here's a breakdown of what we gather:
Personal Identification Information
- Full name, date of birth, and nationality
- Government-issued ID details (for KYC verification, as required by PAGCOR regulations)
- Email address and mobile number
- Home address or billing address
Account and Financial Information
- Username and encrypted password
- GCash, Maya, GrabPay, or bank account details linked for deposits and withdrawals
- Transaction history and wallet balances (in Philippine Peso,₱)
- Deposit and withdrawal records
Device and Usage Data
- IP address, browser type, and operating system
- Pages visited, time spent on each page, and games played
- Device identifiers (for mobile users)
- Referal sources and marketing campaign data
We collect this data either directly from you (when you fill out forms or chat with support), automatically (via cookies and tracking technologies), or from third parties such as payment processors and identity verification services.
3. How We Use Your Data
Taya9 uses your personal information strictly for legitimate business purposes. We do not sell your data to advertisers or third-party marketers. Here's exactly how your data is used:
- Account management: To create, maintain, and secure your Taya9 account.
- Identity verification (KYC): To comply with anti-money laundering (AML) and PAGCOR licensing requirements. All accounts must be verified before large withdrawals are processed.
- Transaction processing: To facilitate deposits via GCash, Maya, BDO, BPI, UnionBank, Coins.ph, GrabPay, InstaPay, PESONet, Visa, and Mastercard, and to process your withdrawals back to your preferred payment method.
- Customer support: To respond to your queries, complaints, and requests in a timely and effective manner.
- Responsible gaming: To monitor play patterns and flag any behaviour that may indicate problem gambling, so we can provide timely intervention and support.
- Platform improvement: To analyze how players use Taya9, fix bugs, and make our games and interface more enjoyable for everyone.
- Marketing communications: To send you promotions, bonuses, and updates — but only if you have opted in to receive them. You can unsubscribe at any time.
- Legal compliance: To meet our obligations under Philippine law, PAGCOR regulations, and any court orders or lawful government requests.
4. Data Sharing and Disclosure
Your privacy matters to us, and we are careful about who we share your information with. Taya9 may share your data with the following parties, only as necessary:
- Payment processors: GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, and other licensed payment service providers — solely to process your financial transactions.
- KYC and identity verification partners: Third-party providers that help us verify your identity documents in line with PAGCOR and AML requirements.
- Game providers: Game software providers like JILI and others whose platforms are integrated into Taya9 may receive anonymised session data to improve game performance.
- Regulatory authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government bodies when legally required.
- Legal and fraud prevention: Law enforcement agencies, courts, or legal counsel when there is a lawful basis for disclosure, such as investigating fraud or resolving disputes.
We do not sell, rent, or trade your personal information with any third party for commercial purposes. Any third-party service providers we work with are bound by strict data protection agreements and are prohibited from using your data for their own purposes.
5. Security Measures
Taya9 takes the security of your personal information seriously. We implement a range of technical and organisational measures to protect your data from unauthorised access, loss, misuse, or disclosure:
- SSL/TLS encryption: All data transmitted between your device and Taya9's servers is encrypted using industry-standard SSL/TLS protocols.
- Password hashing: Your password is never stored in plain text. We use strong cryptographic hashing algorithms to secure your credentials.
- Two-factor authentication (2FA): We strongly encourage all Taya9 players to enable 2FA for an added layer of account protection.
- Firewall and intrusion detection: Our servers are protected by enterprise-grade firewalls and continuously monitored for suspicious activity.
- Regular security audits: We conduct periodic security assessments and penetration testing to identify and address vulnerabilities.
- Limited staff access: Only authorised Taya9 personnel with a legitimate business need can access your personal data.
While we do everything we can to keep your data safe, no system is 100% immune to threats. If you suspect any unauthorised access to your Taya9 account, please contact our support team immediately at support@taya9.best.
6. Cookies and Tracking Technologies
Taya9 uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device that help us remember your preferences and analyse site traffic. Here's how we use them:
- Essential cookies: Required for the website to function properly. These include session cookies that keep you logged in while you play.
- Performance cookies: Used to collect anonymous data about how players use the site, helping us improve load times and navigation.
- Preference cookies: Store your settings like language preference and display options so you don't have to set them every time.
- Analytics cookies: Third-party analytics tools (operating under data processing agreements) help us understand traffic patterns and player behaviour in aggregated, anonymised form.
You can control or disable cookies through your browser settings at any time. Note that disabling essential cookies may affect the functionality of the Taya9 platform, including your ability to log in or place bets. By continuing to use Taya9, you consent to our use of cookies as described above.
7. Your Data Rights
Under the Data Privacy Act of 2012 and its IR, you have the following rights regarding your personal information held by Taya9:
- Right to be informed: You have the right to know what personal data we hold about you and how it is being used.
- Right to access: You can request a copy of your personal data that we have on file. Send your request to support@taya9.best and we'll respond within 15 business days.
- Right to rectification: If any of your information is incorrect or outdated, you can request that we update it.
- Right to erasure (Right to be forgotten): You may request the deletion of your personal data, subject to our legal obligations and responsible gaming commitments.
- Right to data portability: You can request your personal data in a commonly used, machine-readable format.
- Right to object: You can object to the processing of your data for direct marketing or profiling purposes.
- Right to file a complaint: If you believe your data rights have been violated, you may file a complaint with the National Privacy Commission of the Philippines (privacy.gov.ph).
To exercise any of these rights, please reach out to our Data Protection Officer at support@taya9.best. We will do our best to respond to your request promptly and without unnecessary hassle.
8. Data Retention
Taya9 retains your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by Philippine law and PAGCOR regulations.
Typically, account data is retained for a minimum of five (5) years after the closure or deactivation of your account, as required by AML legislation and gaming regulations. Transaction records may be retained for a longer period if required by law.
Once the retention period expires, we will securely delete or anonymise your data so that it can no longer be linked back to you. If you have questions about how long we keep specific types of data, you're welcome to contact our support team.
9. Protection of Minors
Taya9 is strictly an18+ platform. We do not knowingly collect personal information from anyone under the age of 18. Our registration process includes age verification steps to prevent minors from accessing gambling services.
If we discover that a minor has provided us with personal information or created an account, we will immediately suspend the account, delete the data, and refund any deposits made, in line with responsible gaming guidelines. If you are a parent or guardian and believe your child has registered on Taya9, please contact us right away at support@taya9.best.
10. Changes to This Privacy Policy
Taya9 reserves the right to update or modify this Privacy Policy at any time. Whenever we make significant changes, we will notify you through a notice on our homepage, an in-app alert, or an email to the address linked to your account.
We encourage you to review this page periodically so you stay informed about how we're protecting your information. The "Last Updated" date at the top of this page tells you when the most recent revision was made. Continued use of Taya9 after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or how Taya9 handles your personal data, our Data Protection Officer is ready to help. You can reach us through the following:
- Email: support@taya9.best
- Website: taya9.best
- Operating Hours: Monday to Sunday, 24/7 live chat support available
Taya9 is dedicated to making sure every Filipino player feels secure and respected when they play with us. Your trust is our most valuable asset, and we will always work hard to keep it. Salamat for choosing Taya9 — laro na, with confidence!